Return and Refund Policy

Last Updated: [15-07-2025]

1. Overview

This Return and Refund Policy outlines the terms and conditions for returns, refunds, and
cancellations for services provided by Koupons.co. Please read this policy carefully before making
any transactions.

2. Nature of Our Services

Koupons.co is an affiliate marketing platform that provides:

  • Cashback services
  • Coupon codes and deals
  • Gaming services (spin and win, scratch and win, bid and win, share and win)
  • Software deals and lifetime offers
  • Referral programs

Important Note: We act as an intermediary between users and third-party merchants. For
purchases made through our platform, the merchant’s return and refund policy applies.

3. Cashback Services

3.1 Cashback Tracking Issues

If your cashback is not tracked within 48 hours of purchase:

  • Contact our support team with purchase details
  • Provide order confirmation and payment proof
  • We will investigate and manually credit eligible cashback
  • Investigation period: 7-14 business days

3.2 Cashback Disputes

For disputed cashback transactions:

  • Claims must be submitted within 30 days of purchase
  • Provide complete transaction documentation
  • We will liaise with merchant partners for resolution
  • Final decisions are at our discretion

3.3 Cashback Reversals

Cashback may be reversed if:

  • Purchase is returned or cancelled
  • Transaction is found to be fraudulent
  • Merchant reports transaction issues
  • Terms and conditions are violated

4. Gaming Services

4.1 Spin and Win / Scratch and Win

  • No Refunds: Game participation fees are non-refundable
  • Prize Disputes: Prize-related issues will be investigated within 7 days
  • Technical Issues: If technical problems affect gameplay, we may provide equivalent
  • opportunities
  • Winnings: Prize winnings are final and cannot be exchanged for cash unless specified

4.2 Bid and Win Services

  • Bidding Fees: All bidding fees are non-refundable
  • Auction Cancellation: If we cancel an auction, bidding fees will be refunded
  • Payment Failure: Winners must complete payment within 24 hours or forfeit the item
  • Item Issues: Contact support within 7 days of delivery for resolution

4.3 Share and Win Programs

  • Participation: No fees charged, no refunds applicable
  • Reward Disputes: Claims must be submitted within 15 days
  • Verification: Rewards subject to verification of sharing activities

5. Software and Lifetime Deals

5.1 Free Software

  • No Refunds: Free software is provided “as-is”
  • Support: Technical support provided by software developers
  • Compatibility: Users responsible for checking system compatibility

5.2 Lifetime Deals

  • Refund Period: 30-day refund window from purchase date
  • Refund Conditions:
    • Software must be unused or minimally used
    • Original license key must be returned
    • Account must be in good standing
  • Refund Process: Contact support with purchase details and reason
  • Developer Terms: Some refunds subject to developer policies

5.3 Refund Exclusions

No refunds for:

  • Software used beyond 30 days
  • Customized or personalized software
  • Software purchased during special promotions (unless specified)
  • Account suspension or termination due to violations

6. Subscription Services

6.1 Premium Memberships

  • Cancellation: Cancel anytime before next billing cycle
  • Refunds: Pro-rated refunds for unused portion (minimum 7 days remaining)
  • Process: Submit cancellation request via support

6.2 Auto-Renewal

  • Notification: 7-day advance notice before auto-renewal
  • Cancellation: Cancel auto-renewal in account settings
  • Refund: No refunds for completed billing cycles

7. Third-Party Purchases

7.1 Merchant Policies

  • Primary Responsibility: Merchant’s return/refund policy applies
  • Our Role: We facilitate communication between user and merchant
  • Assistance: We provide support for tracking and resolution

7.2 Common Issues

  • Defective Products: Contact merchant first, then our support team
  • Shipping Issues: Merchant responsibility, we assist with communication
  • Wrong Items: Direct merchant contact required

8. Refund Process

8.1 How to Request Refunds

  1. Contact Support: Email support@koupons.co with request
  2. Provide Details: Include order number, transaction ID, and reason
  3. Documentation: Attach relevant receipts or screenshots
  4. Review: We review requests within 3-5 business days
  5. Decision: Email notification of approval or denial

8.2 Refund Methods

  • Original Payment Method: Refunds processed to original payment source
  • Processing Time: 5-10 business days for bank transfers
  • Alternative Methods: Bank transfer or UPI (if original method unavailable)

8.3 Refund Amounts

  • Service Fees: Platform fees may be deducted from refunds
  • Processing Charges: Banking charges may apply
  • Partial Refunds: May apply based on usage or time elapsed

9. Exceptions and Limitations

9.1 Non-Refundable Items

  • Promotional Credits: Bonus credits and promotional rewards
  • Referral Bonuses: Earned through referral programs
  • Contest Winnings: Prize winnings from contests
  • Gift Cards: Purchased or received gift cards

9.2 Time Limitations

  • Cashback Claims: 30 days from transaction date
  • Software Refunds: 30 days from purchase date
  • General Disputes: 60 days from transaction date
  • Gaming Disputes: 7 days from participation date

10. Fraud Prevention

10.1 Fraudulent Activities

  • Account Suspension: Immediate suspension for fraud
  • Refund Denial: No refunds for fraudulent transactions
  • Legal Action: We reserve the right to pursue legal remedies

10.2 Verification Requirements

  • Identity Verification: May require ID verification for large refunds
  • Purchase Verification: Proof of purchase required
  • Account Verification: Account must be in good standing

11. Customer Support

11.1 Contact Information

  • Email: support@koupons.co
  • Response Time: 24-48 hours
  • Business Hours: [Your Business Hours]

11.2 Escalation Process

  • Level 1: Initial support team
  • Level 2: Supervisor review
  • Level 3: Management review
  • Final: Dispute resolution team

12. Policy Updates

We reserve the right to modify this Return and Refund Policy at any time. Changes will be posted on
our website with an updated effective date. Continued use of our services constitutes acceptance of
the modified policy.

13. Governing Law

This policy is governed by the laws of India and any disputes shall be subject to the jurisdiction of
courts in [Your City], India.

14. Important Notes

  • Read Carefully: Please read all terms before making transactions
  • Merchant Policies: Always check individual merchant policies
  • Documentation: Keep all transaction records for reference
  • Communication: Contact support for clarification of any terms

This Return and Refund Policy is effective as of [Date] and applies to all users of Koupons.co services.

For any questions or concerns regarding this policy, please contact our support team at
support@koupons.co