FAQ

Kopons.co is a cashback and coupon platform that helps users save money by offering cashback and discount coupons for online shopping.

You get real cashback, access to exclusive coupons, bonus offers, and referral rewards by shopping through Kopons.co.

Cashback is the amount you earn when you shop through Kopons links. It is a portion of your order value that is credited back to your Kopons wallet.

KPoints are loyalty rewards earned through referrals, purchases, or promotional events. These can be redeemed for additional cashback or special offers.

When you click a store link on Kopons and make a purchase, the store pays us a commission, part of which we pass on to you as cashback.

Cashback typically reflects in your account as “Pending” within 24-72 hours and becomes “Confirmed” once the return period ends, usually in 30-90 days.

No, there’s no minimum purchase requirement to earn cashback unless stated in specific offer terms.

No, cashback rates vary by store, product category, and promotional offers.

No, it first appears as “Pending” and is confirmed after store verification, usually within 30 to 90 days.

Yes! Cashback is valid even when using store offers and discounts, unless otherwise stated.

Cashback is tracked in most cases, but is subject to the store’s policies and proper order placement through Kopons.

Final cashback is based on net purchase value (after exclusions like taxes, shipping, and returns).

Your cashback will be canceled if the order is returned, canceled, or refunded.

Confirmed cashback does not expire, but promotional bonuses may have an expiry date.

Yes! Kopons frequently runs bonus events during festivals and sales.

Tracking is done using cookies when you click a store link and complete your purchase without closing the window.

Ensure you did not use other coupons, ad blockers, or switch tabs. If not tracked, submit a missing claim.

Yes, you can view all cashback transactions in your Kopons account dashboard.

Typically, tracking appears within 72 hours, though some stores take longer.

Yes, ad blockers may block tracking cookies. Disable them before clicking store links.

Submit a “Missing Cashback” claim from your account with order proof.

Possible reasons include using invalid coupons, canceling the order, or not following terms.

Go to your account > Missing Cashback > Fill the form with invoice and order ID.

Yes, submitting valid order proof helps us process your claim faster.

Yes, but each must be for a unique order. Duplicate claims are not accepted.

Most claims are resolved in 15-45 days after submission.

Common reasons: invalid order details, order returned, or terms not followed.

Yes, our support team is available via email or live chat for quick help.

Once your cashback is confirmed and crosses the minimum limit, you can request withdrawal via bank transfer or UPI.

Currently, we support bank transfer and UPI. More options may be added soon.

Yes, a minimum of ₹250 confirmed cashback is required for withdrawal.

Withdrawals are usually processed within 2-5 business days.

Yes, both bank and UPI transfers are supported for eligible users.

If it fails, the amount will be reversed to your Kopons wallet and you’ll be notified to update payment details.

It’s an additional reward for participating in contests, referral programs, or special events.

By completing bonus tasks, shopping during campaigns, or referring friends.

Yes, special events like Diwali or New Year include bonus earning opportunities.

Yes, once it converts to confirmed cashback and meets the withdrawal limit.

Bonus earnings appear in your dashboard under the “Bonus” tab.

Visit kopons.co and sign up using your email or mobile number. It’s quick and free.

Yes, we use secure encryption and never share your data with third parties.

Yes, you can update your contact info in your profile settings.

Click on “Forgot Password” at login to receive a reset link on your email/mobile./div>

Yes, you can request deactivation by contacting support.

Login and go to account settings to manage notifications, communication, and linked accounts.

Our app is coming soon! For now, you can use our mobile-optimized website.

Share your unique referral link. When your friend signs up and shops, both earn rewards.

You can earn up to ₹500 per referral, depending on their purchase value.

Rewards are credited once the referred user’s cashback is confirmed.

Currently, referrals are limited to users within India.

No, refer as many as you like — the more you refer, the more you earn.

Your referral stats are available in the “Refer & Earn” section of your dashboard.